Service Manager

Overview

Service Manager - Supported Living - Learning Disabilities and Challenging Behaviours

Shifts: Full time

Alternate weekend availability essential

Purpose of the Role:

To provide a high quality, CQC compliant supported living service to all Service Users within the Supported Living Houses across Gloucester.

To ensure Support Workers complete all necessary training as required for the Care Certificate alongside any other required training suitable for the role. To complete regular supervision of support workers to maximise retention within the workforce.

Service Managers will be required to work shift patterns and weekends as defined by the Manager.

Service Manager job holder will make sure that they always understand and fulfil their job responsibilities in respect of Health and Safety and Equality and Diversity.

Other activities at a similar level may be requested at the need and requirement of the Business.

Ensure all Service Users have a Care Plan and Risk Assessments in place that is up to date and reviewed annually (unless changes are required before this date)

To attend and contribute to Monthly Managers meetings as set by the Deputy Manager, Registered Manager and Director

In the absence of the Deputy Manager and Registered Manager to complete assessments and viewings of Properties for potential new service users

Provide input in to rotas to ensure allocation of support workers is in line with Service provision requirements as needed for the business

To have up to date knowledge on CQC requirements as well as all required training in line with STOMP/STAMP/Oliver McGowen as detailed in the Health and Social Care Act 2008

To complete and attend review meetings with Service Users and their Local Authority Social Worker

Be responsible for the line management of Support Workers by providing support and supervision, monitoring their work, general performance and conduct as required. Where concerns are highlighted to complete unplanned supervision and report this to Deputy Manager, Registered Manager and HR if further performance input required.

To complete auditing on a monthly basis, by 10th of the Month, for allocated Houses. To act on concerns or compliments garnered by completing the audit and ensure all care plan and risk assessment documentation is updated and reviewed if required

To liaise with the Deputy Manager and Registered Manager when safeguarding concerns are raised to ensure Safeguarding Locality Teams are responded to without delay and with up to date information in relation to the safeguarding concern

To provide direct care to Service Users

Use judgement and past experiences to problem solve and complete tasks required.

To assess, review and complete tasks required prior to updating the Deputy Manager and Registered Manager.

Demonstrate two-way communication skills with Support Workers and external contacts.

Be able to explain and direct Support Workers in line with standard procedures for the Business. To be able to upskill Support Workers so high-quality, person-centred care is delivered by all staff at all times.

• A good understanding of CQC regulations and how to apply these in practice
• Hands on care required to support Service Users
• Develop care plans and risk assessments in a person centred way
• Complete on call requirements as stated by the business
• Be able to work unsupervised and make decisions as required to benefit the lives of Service Users and in line with the needs of the business
• Have the ability to work effectively under pressure
• Be able to use ICT – word, outlook and excel
• Be able to communicate effectively verbally and in writing
• Have a positive, can do attitude
• Be able to coach and mentor Support Workers
• Be able to share skills and knowledge with Support Workers and be able to train
• Support Workers on your skills and knowledge, including induction of new staff
• Be able to build and maintain positive working relationships with service users and their supporting networks
• Be able to problem solve efficiently and then update Deputy Manager and Registered Manager