Operations Manager

Overview

Our Operations Managers play a crucial role helping deliver justice and are accountable for day-to-day operations across Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient. You're a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders.

You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans. You're able to work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and able to reprioritise local and regional goals where required.

• Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
• Strong leadership skills with a track record of leading teams through change.
• Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
• Experience in budget management and resource allocation.

Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates sits within HMCTS' South West region; you're responsible for the strategic oversight of Civil and Family, Crown and Magistrates Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.

Leading a team of two Delivery Manager's to provide a consistent and customer-focused service, you'll drive a collaborative culture across the region, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

This role is offered as a job share, working Wednesday - Friday, 22.12 hours a week. Occasional travel to other courts. For this post, travel between Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates will be required.