Operational Resilience Manager

Working Hours

35 hours per week, Monday to Friday

Permanent

Gloucester

204987

Benefact Group are looking for an Operational Resilience Manager to join our Gloucester office. To lead the ongoing evolution, optimisation and practical application of the company’s Operational Resilience framework. This role ensures the organisation is prepared to prevent, respond to, recover and learn from disruptive incidents, in compliance with regulatory requirements and alignment with industry best practices. This includes aligning to the spirit and direction of FCA/PRA expectations across a multi‑entity group.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

• Lead the ongoing evolution of the Operational Resilience framework, ensuring alignment with regulatory standards, horizon scanning and organisational strategy.
• Own and run the annual Operational Resilience cycle ensuring outputs are robust, evidenced and ready for Board, Audit and Regulatory scrutiny, including the review and documentation of Important Business Services, Impact Tolerances and end‑to‑end service mapping and analysis.
• Design and deliver advanced resilience testing programmes; including severe but plausible scenario tests, and crisis simulations to assess and strengthen resilience capabilities. Ensure that exercises are challenging, well documented and drive change.
• Coordinate incident response and post‑incident reviews, providing clear insights and ensuring lessons learned translate into measurable improvements.
• Build strong relationships with service owners and enhance capability and organisation‑wide resilience awareness through training, guidance and expert support.
• Provide constructive challenge and expert guidance to stakeholders across the organisation.

• Proven experience in leading Operational Resilience functions within general insurance or financial services (Business Continuity & Crisis Management desirable).
• Deep understanding of Operational Resilience principles and methodologies.
• Familiarity with IT resilience concepts including cyber security, data protection and technology recovery.
• Experience of crisis management and incident response during disruption events.
• Experience in/ capable of working and communicating with colleagues at all levels, including Senior Management, using knowledge, experience and credibility to influence and lead change.
• Strong analytical and project management capabilities.
• Degree in Risk Management, Business, IT, or related field.
• Professional certifications such as CBCI, MBCI, ISO 22301 Lead Implementer or Auditor.
• Ability to travel occasionally and willingness to participate in out‑of‑hours crisis response as required.

• Strong knowledge of UK regulatory requirements (FCA, PRA, Solvency II).
• Experience working with third‑party risk and supply chain resilience.
• Insurance qualifications.

• A competitive salary – let’s discuss it.
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme: on‑target bonus between 7.5% and 30%.
• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the third largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in…