Scheme Manager Job Gloucester area,England UK,Management

Scheme Manager

Are you an experienced claims professional with strong leadership skills looking for a new opportunity?

Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients.

They are looking for motivated, hard‑working and experienced individuals to join them as a Scheme Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity.

Benefits and Package for a Scheme Manager:

Salary: Competitive
Hours: 35 hours per week, 9.30am - 5.30pm
Contract Type: Permanent
Location: Bristol City Centre, with occasional travel to the London office
Supportive and encouraging team
Working for a large and highly respected firm
Workplace pension
Generous annual leave allowance

Key Responsibilities of a Scheme Manager:

Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers
Managing workload, resources and capacity across the team
Acting as a key contact for insurer clients and managing client relationships
Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements
Overseeing MI quality, reporting and case management standards
Delivering coaching, training and technical support to the team
Conducting audits and ensuring quality assurance standards are met
Identifying trends, managing risk and escalating issues where appropriate
Preparing and chairing stakeholder meetings
Driving continuous improvement across processes and service delivery

Key Skills and

Experience of a Scheme Manager:

Minimum of 10, ideally 15 years of experience in claims with technical expertise
Proven line management or team leadership experience
Strong experience working with insurer clients and building strong relationships
Strong understanding of claims processes, policies and procedures
Commercial, proactive and client‑focused approach
Ability to manage performance, deadlines and competing priorities
Experience improving processes and driving operational efficiency
Commitment to collaborative and inclusive team culture
Professional indemnity experience desirable

If you are interested in this position and have the relevant skills and experience, please apply now.

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