Customer Experience Manager

CUSTOMER EXPERIENCE MANAGER

Location:

Gloucester
Salary: OTE Up to £40,000
Job Type: Full-Time, Permanent

Looking for a role where your leadership skills are recognised, your customer service expertise is valued, and your career can continue to progress?
If you're an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to take the next step in your automotive aftersales career, this is an excellent opportunity to join a busy and successful dealership where customer satisfaction is at the heart of everything they do.

This role offers the chance to lead a professional front-of-house aftersales team, influence customer experience, and play a key role in the continued success of the business. With excellent benefits, ongoing development, and genuine opportunities for career progression, it's the perfect opportunity for someone ready to move into a customer-focused leadership position.

WHAT'S IN IT FOR YOU?
OTE Up to £40,000
Annual Leave Increases with Length of Service
Colleague Referral Bonus Scheme
Discounted Vehicle Purchase Scheme
Discounted Servicing, Parts & Bodyshop Services
Ongoing Training & Career Development
Employee Wellbeing Support
Retail & Shopping Discounts
Free Eye Care Vouchers
Full-Time, Permanent Position

THE ROLE
As Customer Experience Manager, you'll lead the Service Reception team, ensuring customers receive an outstanding experience while driving operational efficiency and supporting the continued success of the aftersales department.

Key responsibilities include:

Leading, coaching, and developing a team of Service Advisors
Delivering exceptional customer service and maintaining high customer satisfaction levels
Driving service department performance and identifying areas for continuous improvement
Managing customer concerns and ensuring positive, professional resolutions
Supporting the day-to-day operation of the aftersales department
Monitoring team performance and maintaining operational standards
Assisting with workload planning and department organisation
Building strong relationships with customers, colleagues, and suppliers
Supporting the Aftersales Manager in achieving departmental objectives

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, Customer Experience Manager, or similar automotive aftersales leadership role
Strong leadership and people management skills
Excellent communication and customer service abilities
A proactive, solutions-focused approach to problem solving
Strong organisational and time management skills
The ability to remain calm and professional in a busy environment
Commercial awareness with a focus on delivering exceptional customer satisfaction
Full UK Manual Driving Licence
Alternative job titles may include:
Customer Experience Manager, Senior Service Advisor, Service Team Leader, Service Manager, Aftersales Team Leader, Front of House Manager or Aftersales Supervisor.

APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values outstanding customer service, rewards strong leadership, and offers genuine opportunities for long-term career progression into senior aftersales management.
If you're ready to take the next step in your automotive aftersales career, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Customer Experience Manager opportunity, quoting job reference 53983.