Area Service Delivery Manager

Location: Gloucestershire

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

What is the purpose of the role and expectations?

The role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers for multiple trades and Co-op sites within the Crawley/Bromley/Brighton areas, ensuring the efficient and effective delivery of maintenance services. This role involves managing teams, ensuring compliance with safety and regulatory standards, optimising operational performance, and maintaining strong client relationships. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability.

This role covers the M4 corridor from Bath - Reading, and down to Southampton, with a requirement to visit Bristol on a regular basis.

What will be my core responsibilities?

* Supervise and mentor engineering teams within your designated area.

* Drive engineering productivity and efficiencies for your allocated engineers.

* Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.

* Manage/supervise/monitor capital projects within the area as required.

* Support costing from engineers and subcontractors, working with the Project Manager for capital projects.

* Analyse current engineering processes and look for any improvements.

* Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s.

* Drive change from Senior management instruction and become fully onboard with the changes implemented.

* Ensure full adherence is met to Lancer Scott and Co-op’s Health and Safety regulations and standards.

* Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer

* Serve as the initial escalation point between engineers, helpdesk and the client

* Attend site meetings within your designated area.

* Liaise with subcontractors to ensure that they have joint visits arranged and booked to meet client SLA's

* Track and analyse service performance using KPIs and reporting tools.

* Use data provided to drive best performance and customer satisfaction.

What skills and experience do I need to be successful in this role?

Essential:

* Electrical or Mechanical qualification and practical background in a trade setting.

* Minimum of 2 years experience in a similar role and working to strict KPI’s.

* Strong leadership skills, able to motivate and inspire.

* Well-developed organisation skills with excellent attention to detail.

* Able to communicate effectively with a wide range of people and influence at all levels.

Desirable:

* Demonstrable experience of H&S and other legislation relative to premises occupation and use and the delivery of, hard FM services.

* Experience of using CAFM applications to deliver, monitor and report on FM service obligations.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates