General Manager

Rygor Group is looking for an experienced and dedicated Commercial Vehicle General Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As General Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across parts and sales functions, working with the departmental managers.

This is a fantastic chance for someone inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success of the business.

You will take overall responsibility for their Gloucester branch, ensuring the service department thrives while maintaining oversight of parts and sales to guarantee site productivity and profitability.

If you’re ready for a challenge and want to be part of something exciting, we’d love to hear from you.

• Leading and inspiring the whole team at the site to deliver the highest levels of customer service and achieve site and individual goals.
• Taking responsibility and accountability for the site and its success.
• Monitoring compliance with all statutory regulations and ensuring both the standards of Rygor and the manufacturers it maintains, and sells are being met.
• Controlling cost management for the service department and site costs.
• Oversee workshop scheduling and resource allocation to meet customer needs and business targets.
• Work with managers of departments at the site to ensure a joined-up, positive approach to teamwork and customer service.
• Working with relevant departments across the business, such as marketing people and IT, to uphold company values and ensure correct processes and policies are followed.
• Ensure site and departmental KPIs are met through robust leadership and a hands‑on approach.
• Leading and developing apprentices.
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
• Promote the development of your team.

• You possess extensive motor industry experience in an Aftersales position at a management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• Exceptionally organised – always knows how the team and site are performing, leads by example and knows how to delegate to add value to your teams and the business.
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands‑on.
• Enthusiasm and continuously improve product knowledge of self and others.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• You are computer literate and confident using technology.

DBS:
Please be advised that all successful applicants to Rygor or any of our associated businesses will be subject to satisfactory completion of a DBS check before joining the business.

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Working for a workplace which champions women .
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including their annual Rygor Group…