Service Delivery Manager

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

Job Req

Posting

Start Date:

5 Aug 2026

Location:

Innsworth, Gloucestershire, GB, GL3 1HW

Contract Type:
Full Time

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Imjin Barracks, on site role

£37,000-£44,500

Reporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance, and Billable Works on site, ensuring that all Health & Safety requirements are met.

This role will see you oversee the delivery of Reactive & Programmed maintenance on the Establishment to ensure Key Performance indicators are met and tasks are completed to a standard that meets the contractual ‘First Time Fix’ requirements, undertake programmed maintenance inspections and assurance activities, provide technical support and advice as required to DIO and HoE representatives and review all Inspection Reports and certification raising the necessary Remedial tasking and SONs for work.

You will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements including acting as single point of contact to resolve end user issues, and ensure that all complaints are resolved in a timely and satisfactory manner.

A large part of the role will be the project management of high volume low value billable works on site, so experience in this area is crucial.

First and foremost, you should be an experienced hard FM maintenance manager from a planned/reactive maintenance background, with experience of managing high volume, low value projects.

Technical qualifications such as Mechanical/Electrical Engineering would be an advantage, but are not essential.

It is more important that you are a competent people manager, from a planned/reactive maintenance background with experience of managing KPIs, reporting, and IOSH knowledge.

You must hold a full UK driving licence to be considered for this role, as well as be able to pass SC Clearance.

• 25 days annual leave
• 6% employer matched pension contribution
• Single private medical cover
• Life assurance at 2x base salary

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.