Scheme Manager

We are currently recruiting on behalf of a well-established housing organisation for a Temporary Scheme Manager to support a residential scheme in Dursley, Gloucestershire.

This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working directly with residents and helping to ensure a housing scheme runs smoothly.

As Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting residents and ensuring key compliance and housing processes are completed effectively.

• Carrying out regular compliance and safety checks.
• Responding to resident enquiries and providing excellent customer service.
• Reporting and following up repairs.
• Supporting sales activity and arranging sales-related appointments.
• Liaising with solicitors and other external parties where required.
• Maintaining accurate records and updating relevant databases.
• Supporting the wider team with general housing administration.
• Ensuring the scheme remains well managed and compliant.

Full training will be provided on the organisation's systems, processes and compliance requirements.

• Experienced in a customer-facing or housing-related role.
• Confident communicating with residents both face-to-face and over the telephone.
• Computer literate and comfortable using databases and IT systems.
• Ideally experienced using Microsoft Excel.
• Organised, reliable and able to work independently.
• Confident dealing with queries and resolving issues professionally.
• Previous housing or supported housing experience would be advantageous but is not essential.
• You will need to complete a Basic DBS check.

A driving licence is not required, as the role is based at one site.

• Temporary contract for a minimum of 3 months.
• Up to 18 hours per week - ideally 3 days per week
• Working days can be discussed, with flexibility around the preferred pattern.
• Full training and support provided.
• Opportunity to work with an established organisation within the housing sector.
• Immediate start available for the right candidate.