GELS - Deputy Service Lead

Working alongside the Community Equipment Service Manager, you will take a visible and active leadership role across GELS, helping to ensure our different service areas work effectively together and that we continue to deliver a high-quality, responsive service for our customers and partners. This is very much a leadership opportunity. You will be expected to provide clear direction, support and challenge to teams, manage competing operational priorities, build positive relationships with colleagues and partners, and contribute to service improvement and change.

The role also involves supporting performance, safe working practices, problem-solving, policy development and collaborative working with Health colleagues and commissioners. Our teams span customer service, warehouse, transport, logistics, equipment refurbishment, finance and administration, and the service also provides supported employment for people with disabilities who experience substantial barriers to employment., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. We reserve the right to close this vacancy early due to the volume of applications received.

• a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person's ability to carry out normal day-to-day activities.
  We have an exciting opportunity for an experienced manager, or someone ready to further develop their management experience, to join Gloucestershire Equipment Loans service (GELS) as Deputy Service Lead on a full-time, six-month opportunity., We are looking for someone who can demonstrate strong, credible and confident leadership and who is comfortable taking responsibility and leading others.

You should be able to demonstrate experience or capability in areas such as:

• Leading, supporting and developing teams.
• Providing clear direction while creating an environment of accountability and empowerment.
• Managing performance and operational priorities.
• Building effective relationships with colleagues, senior managers and partners.
• Remaining resilient and solution-focused when dealing with challenge and change.
• Creating a positive learning culture where people are encouraged to develop.
• Communicating confidently and supporting continuous service improvement.

This is an excellent opportunity for someone looking to step up, broaden their leadership experience and gain greater exposure to the management and development of a complex operational service. Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about.

See more about our Values on our website. If you hold the same behaviours and approach, then we want to hear from you!

Ready to take the next step and lead a service that makes a real difference to people across Gloucestershire? GELS plays an important role in supporting health and social care across Gloucestershire through the distribution, delivery, collection, maintenance and refurbishment of community equipment, helping people to remain independent in their own homes and supporting hospital discharge.

Here are some of the ways we aim to achieve this:

• 25.5 days annual leave, plus bank holidays
• Access to the Local Government Pension Scheme
• Free parking at our sites in Hempsted and Mitcheldean
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, reflective supervision
• Training and development opportunities
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme