Marketing and Communications Officer

Role: Marketing and Communications Officer

Location: Remote first role with the opportunity to work flexibly from home, providing it is within the UK.

Job type: Permanent, full time

Hours: 35 hours per week, with flexibility around how hours are worked.

Band: 3

Salary: £25,245 - £31,825, per annum, dependent upon knowledge, skills and experience,plus excellent benefits

Join QAA

QAA is the UK’s independent quality body for tertiary education. Our purpose is to ensure that students and learners experience the highest possible quality of education.

We are the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.

We work with governments, funding bodies and education providers across the UK and internationally to support and enhance quality and standards. In Scotland, Wales and Northern Ireland, we work collaboratively with the sector to meet the needs of each nation. In England, our membership programme provides resources and support to strategic leads, quality specialists and students and learners alike.

Internationally, we are recognised as one of the world’s leading quality bodies, supporting the reputation and reach of UK tertiary education through global partnerships and transnational education.

About the role

As Marketing and Communications Officer, you will help deliver engaging marketing and communications activity across QAA’s digital channels. You will create and publish content across email, social media and our websites, and plan and send targeted email campaigns through our CRM system. You’ll support campaigns that promote QAA’s products, services, events and publications, working closely with colleagues across the team – including day-to-day social media community management and promoting our events programme through our channels.

You will also use audience insight and performance information to help improve our communications and work closely with colleagues across QAA to deliver effective, consistent and accessible content.

You will be one of two Marketing and Communications Officers, working closely together and sharing campaign delivery.

About you

You will have experience working in marketing or communications, with hands‑on experience creating and publishing digital content across a range of channels. You will have strong copywriting skills and experience using social media, email marketing and content management systems, with an understanding of SEO and web analytics. Experience using a CRM system (Salesforce desirable) to build and send email campaigns would be an advantage.

You will be creative, organised and attentive to detail, with the ability to manage competing priorities, work collaboratively and tailor communications for different audiences.

Working at QAA

We are a UK based remote first agency built on trust and flexibility, where we focus on outcomes rather than location. This supports strong delivery, collaboration and colleague wellbeing.

While most work is carried out remotely, there are occasional opportunities to come together in person for collaboration, engagement or specific activities where this adds value.

Recruitment process

If you’re shortlisted, we’ll invite you to the next stage of our recruitment process. This will typically include a remote interview via Microsoft Teams.

We will provide full details in advance so you know what to expect and have time to prepare.

Our commitment to inclusion

QAA is committed to equity, diversity and inclusion and values the contribution that people from different backgrounds, experiences and perspectives bring.

We aim to create an environment…