Assistant Manager

Job Title:

Assistant Manager

Function/Department:
Retail

Reporting To:
Shop Manager

Location:

Gloucester

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.

The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team.
• Open and close the shop.
• Manage and guide the shop team.
• Implement and maintain cash management procedures.
• Manage and utilize the company Time and Attendance system, ensuring adherence from the shop team.
• Lead by example and drive the team to keep and maintain shop presentation standards.
• Be a clear communicator, actively encouraging colleagues to share ideas on how things can be improved and done better.
• Stay focused on the shop results to identify opportunities and get your team working to high standards together.
• Provide outstanding customer experience for customers.
• Educate and guide the team to deliver excellent customer service.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS system in a timely manner.
• Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
• Ensure the shop adheres to all operational procedures, including cash management and security procedures.
• Adhere to Social Responsibility duties.

• Ability to confidently lead a team and inspire others.
• Ability to build excellent working relationships with colleagues.
• Operate with trust and integrity and be an excellent role model for others.
• Excellent communicator with the ability to provide clear guidance and feedback to others.
• Be adaptable to different situations and lead from the front in bringing new ideas forward.
• Ability to problem solve and think creatively.
• Energy and drive to constantly develop yourself and others.
• Customer service focused.
• An enthusiastic people person.
• A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.
• Ambitious and driven to progress within the company.
• Promote the company brand and be results-focused, getting your team to work at a high standard together.

• Industry experience is welcomed but not essential; full training provided to expand your knowledge on all things sport and betting related.