Supervisor, Retail, Retail & Store Manager

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will …

• Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

This role is based in XXX Store and is XXX hours per week

Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action
• Align with line manager on action plans from store performance reviews
• Collaborate with store management team on opportunities for key trading periods

• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all
• Escalate issues to the store management team when necessary in a timely manner

• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers

• Take responsibility for developing your own skills and capability and support a learning culture
• Collaborate with line manager in order to achieve your own agreed PDP objectives
• Participate in monthly 1-2-1s with your Line Manager to guide your own performance
• Work with line manager to resolve personal performance issues in a timely manner
• Align with line manager on action plans from personal performance reviews

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• Proven track record of delivering performance at a high level within a team
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally
• An infectious can do attitude – ready to try new…