Store Manager, Retail & Store Manager

About Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to Enchant the World with Chocolate and our UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail and Field Sales divisions. We are a Top 20 Great Place to Work and proud of our people, culture and iconic brands such as LINDOR and GOLD BUNNY.

We are also one of the few "bean‑to‑bar" chocolate makers in the world, controlling every step of chocolate production.

• Lead in every sense of the word, motivating, inspiring and developing a team of dedicated chocolate advisors towards the accomplishment of the retail plan.
• Be accountable for the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
• Embody the Lindt brand with passion and create a team of brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action.

This role is based in our Gloucester store and is 40 hours per week.

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
• Track store KPIs, identifying opportunities and risks, supported by a clear course of action.
• Align with line manager on action plans from store performance reviews.
• Provide monthly feedback to line manager on opportunities for key trading periods.
• Be responsible for store expenditure and cost budgets through monitoring of P&L, whilst ensuring that staffing is optimised to meet business demands.

• Create a self‑disciplined culture focused on flawless execution of processes, procedures and initiatives including consistent delivery of presentation standards in store.
• Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation and deliveries.
• Complete online Health and Safety tools and take associated actions to ensure compliance and a safe working environment for all.
• Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner.
• Escalate issues to appropriate team when necessary in a timely manner.
• Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

• Create and empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer‑centric culture.
• Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements.
• Execute in‑store marketing activities and monthly visual merchandising plan to company standard.
• Stay informed of current trends and contribute to weekly Competitor Watch of the local marketplace.
• Understand and actively anticipate consumer needs and go the extra mile to delight customers.

• Inspire a shared vision by communicating clear goals and fostering a positive and rewarding work environment through set objectives.
• Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals.
• Develop active PDPs focusing on what and how.
• Conduct monthly 1‑2‑1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance.
• Hold active career conversations leading to clear succession planning in store and the wider retail division.
• Recruit passionate and driven…