Retail Sales Specialist — Elevate Customer Experience

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service and engagement on the sales floor.
• Oversee daily store operations, including opening and closing procedures.
• Conduct full pre-sale preparation of goods: check names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting appearance; arrange and display goods according to company rules.
• Monitor the availability of goods in the trade section, checking quality, expiration dates, and proper labeling and pricing.
• Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports, and provide insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.
• Foster effective communication within the team and with other departments.

• Achieving or exceeding sales, KPIs, and profitability goals.
• Deep product knowledge: understand aims, properties, quality, care rules, and prices; offer substitutes and related products to customers.
• High standards of customer service and engagement; assist customers in choosing products and resolve conflicts.
• Strong communication, problem‑solving, and analytical skills.
• Manage stock levels on the sales floor, ensuring size and style availability.
• Proficiency in retail software and POS systems.
• Adherence to safety regulations, hygiene standards, and company policies.
• Ability to work independently and manage own emotions and challenges.

Equality for all is one of the core principles  provide equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. We do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in more than 120 countries, and has around 22,000 employees worldwide.