Retail Customer Advisor

Retail Customer Advisor

Location:

2 Eastgate Street, Gloucester, United Kingdom, GL1 1PA

Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance

Working Hours:

12 hours across 2 to 3 days per week, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We help with your career through our learning & development tools.

Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or other protected status.