Customer Team Member

Customer Team Member – Unit 1 Longford Lane, Longford, GL2 9BY
. Pay: £13.04 per hour.

Contract:

16 hours per week + regular overtime, permanent, part‑time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and at least 1 weekend shift.

Full paid training provided. Must be aged 18 or over. The role may involve working before 6 am or after 10 pm or other business needs.

As a Customer Team Member you will join our team at Co‑op, delivering friendly, helpful service in our local Co‑op store. You will work as part of a friendly team in a fast‑moving store, helping to deliver essential services to the community every day. Depending on your store you may work in the post office, in our in‑store bakery, or helping with online services by picking and packing orders for home delivery.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful customer service and helping to resolve issues when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor, tills and in the in‑store bakery, contributing to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Ensure the store is safe and meets all legal and health requirements.
• Promote Co‑op Membership and support the local community.

• A genuine passion for helping people and delivering excellent customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

• Full training and career development resources.
• 30 % discount on all Co‑op products in‑store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10 % employer contributions.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• 24/7 access to GP appointments and a colleague support programme.
• Market‑leading policies to help you through major life events.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.