Assistant Store Manager

A little bit about Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.

We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

• Support the Store Manager in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and create a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

This role is based in our brand new White City Store and is 40 hours per week

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s, identifying opportunities and risks, supported by a clear course of action

• Be accountable for maintaining high standards in food safety and health safety in store.
• Ensure all team members training records are in date.
• Ensure that all IC&D related documents/records are kept up to date.
• Be knowledgeable and confident about the products that are served.
• Produce and prepare all the products in line with brand standards.
• Ensure the correct level of IC&D components are in stock at all times to meet the sales demand.
• Ensure IC&D area is fully operational during store trading times.
• Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

• Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships and influence at all levels
• An infectious can do attitude – ready to try new things and enthuse everyone you meet
• Being yourself every day
• We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
• Living our values everyday At Lindt UK, our values guide us in everything we do. Being Passionantly Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including;

• competitive salary
• bonus
• pension
• life cover
• chocolate allowance
• chocolate give-aways
• chocolate discount
• £100 a year personal development allowance
• birthday day off
• and so much…