Retail Sales Assistant

As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you're a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they're discovering new products they'll love or finding the perfect gift for someone else.

Proactively approaching and engaging with customers is an essential part of this role. You'll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges. You'll also play a key role in keeping the store well-stocked, tidy, safe and welcoming. Alongside your teammates, you'll help create an environment where everything runs smoothly and everyone feels supported and included.

In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you. Being a Brand Ambassador Being a brand ambassador at The Works isn't your job title. It's the way you bring our brand to life every day through the moments you create.

It's the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you're on the shop floor, in our distribution centre, or at our support centre, you'll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

Your Mission Proactively approach and engage with customers, start friendly conversations to understand what they're looking for, and make helpful recommendations from our product range. This is an essential part of the role. Deliver a friendly, knowledgeable and consistently amazing customer experience. Stay informed about our products, promotions and services so you can help customers make informed choices. Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.

Operate tills accurately and handle transactions with care. Support with deliveries, stockroom organisation and product availability. Follow all operational procedures, including health and safety and loss prevention. Work collaboratively with your team to meet store targets and KPIs. Be a brilliant brand ambassador - positive, professional and passionate about what we do. This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.

• As a Keyholder, if applicable, you'll open and close the store securely and support with cash handling and store security. See the 'Keyholder Responsibilities' section below for more information

Skills / Behaviours That Will Set You Apart, If you're aged 18 or over, you'll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience. Our store teams can be small, so there will be times when you're trusted to hold the keys and take responsibility for the store when a manager isn't present.

It's a great opportunity to grow your confidence, develop valuable skills and gain first‑hand experience of helping to run a store. Whenever you're assigned Keyholder responsibilities, you'll receive an enhanced rate of pay for the time you carry them out. With the appropriate training and support, your Keyholder responsibilities will include:
Opening and closing the store safely and securely. Completing cashing-up and other end‑of‑day procedures accurately. Taking responsibility for the smooth…