Customer Service Specialist

Are you great with people and want to kickstart your career in the tech industry? Join our sales-oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required. Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

As part of our team, you'll be the first point of contact for our customers, providing top‑notch service via phone, chat, and email. Whether it's billing inquiries, troubleshooting, or general support, you'll be there offering outstanding customer service. We also want you to think ahead of our customers' needs – we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we’ll also give you commission if they upgrade or take on something new).

No previous experience is required – we provide full training from day one. We’re looking for go‑getters with:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem‑solving abilities
• Self‑motivation and a fearless approach to sales

The internet doesn’t sleep, and sometimes our customers don’t either! To offer 24/7 support we need specialists to be willing to work a shift pattern that may include weekends, and to be available for rare out‑of‑hours support if required (e.g., if our offshore support team needs help).

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well‑being and work‑life balance. We also value personal and professional growth, offering tailored development plans for your career advancement.

• Earn a £26,000 basic salary with unlimited sales commission potential
• 27 days annual leave plus bank holidays
• Contributory pension scheme
• Private healthcare and life assurance
• Employee assistance programmes
• Cycle scheme
• Free parking
• Free refreshments in break rooms (fruit, tea, coffee, soft drinks, cereal)
• Social events

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and international presence, the development opportunities are endless! Ready to take the next step? Send us your application and if we think you fit the bill, a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can’t wait to hear from you!

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of IONOS. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Thank you.