Customer Service Representative

Monday to Friday, 09:00 to 18:00 plus One in four Saturdays 07:00 to 16:00

Let’s be honest…

This role isn’t just about booking in vans and trucks and answering the phone.

This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.

You’ll be the go-to person for customers from the moment they book in to the moment they drive away.

Managing bookings and keeping the workshop loaded correctly

Keeping customers updated (no chasing, no guessing)

Creating job cards, invoices, and accurate estimates

Spotting opportunities to upsell services in a way that actually makes sense

Working closely with Parts to make sure everything is ready when it needs to be

It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.

• Experience in an admin or office-based role (service advisor experience is a big plus)
• Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day
• Confidence managing multiple jobs at once without dropping the ball
• A commercial mindset — understanding how to maximise bookings and workshop efficiency
• Kerridge knowledge would be ideal, but not essential

Someone who:

• Likes being busy and doesn’t get flustered
• Takes ownership rather than waiting to be told
• Communicates clearly and keeps people informed
• Notices the detail and gets things right first time

• 23 days holiday + bank holidays
• Your birthday off
• Pension
• Enhanced family policies
• Wellness support and 24hr GP access
• Ongoing training and development
• Clear progression opportunities

And just to say — you don’t need to tick every single box.

If you’ve got the right experience and attitude, it’s worth a conversation.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.