Sales Coordinator

Location:

Gloucester Office (office-based)

The Sales Coordinator supports the effective processing and progression of sales and contractual activity across the business. The role supports sales opportunity activity, contract processing and customer set-up, with the balance of duties varying depending on business need and individual capacity.

This is a task-driven role, with work allocated dynamically across the team to ensure efficiency, accuracy and service level compliance.

• Support the identification, processing and progression of sales activity
• Ensure accurate and timely contract processing and customer set-up
• Maintain high standards of accuracy, compliance and customer service
• Support efficient team workflows and SLA adherence

Sales & Opportunity Support

• Support the identification and progression of sales opportunities where required, including inbound enquiries and technician-referred leads
• Prepare and issue quotations in line with agreed pricing structures and SLAs
• Follow up opportunities as allocated to support conversion and timely closure

Contract & Sales Processing

• Process completed sales and contracts accurately and efficiently
• Convert approved sales into new customers within SAFE, ensuring all required data is captured correctly
• Process sales logged in PASS and associated systems in line with defined procedures
• Maintain accurate records across SAFE, Panda Docs, Storm and related systems

Task-Base Team Working

• Operate within a task-driven environment with work allocated based on team capacity and operational priority
• Flex between sales support, contract processing and administrative tasks as required
• Support colleagues by taking ownership of shared tasks to maintain workflow continuity and SLA adherence

Customer Service & Quality

• Provide clear and professional communication to internal and external stakeholders
• Ensure all work is completed accurately and in line with company standards
• Adhere to GDPR, data protection, pricing policies and internal compliance requirements

Departmental Support

• Undertake additional tasks as required to support the wider Sales and Business Services teams

• Experience in a sales support, contract processing or customer administration environment (Essential)
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Competence using CRM or sales platforms
• Ability to work under pressure while maintaining accuracy
• Self-motivated and target-driven