Account Manager

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Job title: Account Manager

Based from: Gloucester

Region covered: Sites in the UK

Reports to: Technology Sales Manager

Salary: Up to £40,000 per annum, depending on experience + OTE

As an Account Manager you will be responsible for managing the Technology division's key clients and build relationships with them to maximise customer satisfaction and profitability of accounts. You will also be responsible for identifying, developing and closing sales opportunities with both potential and existing customers, using a consultative selling approach to support growing the revenue and profitability of the Technology division.

• Building and developing strong relationships and trust with customers
• Managing key accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly
• Creating and managing IT Roadmaps for customers
• Using technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions
• Working with Technical Architects and Senior Project Engineers to develop solutions in more detail
• Confidently creating proposal, tender responses and bid responses
• Ensuring all sales projects are handed over to the technology support/projects team in line with company procedures
• Ensuring all orders are logged and processed in line with the company's procedures
• Ensuring the companies CRM is kept up to date with sales opportunities and secured orders
• Providing accurate pipeline reporting via the companies CRM
• Carrying out presentations and demonstrations to customers
• Attending business and networking events to build contacts and opportunities
• Assisting the business with any sales activities including conferences and events where presentations and talks may be required
• Providing excellent and effective customer service at all times
• Ensuring all paper work and systems relating to sales and accounts are up to date
• Any other duties set out by your line manager

• Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts
• Excellent working knowledge of IT Infrastructure – Servers, Firewalls, switches, routers, PCs, mobile devices and cloud infrastructure solutions such as Azure and AWS.
• Excellent attention to detail, sound problem-solving skills and analytical thinking
• Over 5 years' experience working in an IT MSP environment covering several different technical areas
• Demonstratable Sales Solution Strategy knowledge such as SPIN or Challenger.
• English Language (written and verbal) to a GCSE level or equivalent
• Able to demonstrate excellent communication skills, written, over the phone and face to face
• Excellent customer service skills and experience in providing customer service
• At least 1 formal IT sales qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
• Full driving licence
• Enhanced DBS clearance or ability to gain enhanced DBS clearance

• A willingness to learn new skills and technologies in a fast paced environment
• Comfortable working within a team or on own initiative
• Able to complete detailed and accurate documentation with attention to detail at the forefront
• Knowledge of Health and Safety compliance and working practices

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

The typical working environment will be an office location at our offices in Gloucester. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete team support or training and may at times be required to stay overnight.

As Part Of The Companies Compliance To The Health & Safety At Work Etc Act 1974, ISO
9001 For Quality, ISO
14001 For Environmental And ISO
27001 For Information Technology, There Are Several Key Objectives That Are Issued Each Year Upon Management Review That We Expect All Staff To Work Towards In Order For The Company To…