Loss Prevention Partner

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and also to escalate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De‑escalate conflict situations in the shop professionally (may be required to detain or ban individuals who are committing offences).
• Support with investigations where required.

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail and the ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

• Previous experience of working in a loss prevention role and a customer‑facing environment is beneficial, but is not essential.

Due to the nature of the role, candidates must be 18‑years or older.

• Night Premium: any time worked between 22:00‑06:00 will attract a rate of £4.25 per hour.
• Partner discount: 25% off at John Lewis and 20% at Waitrose (some exclusions apply; available after successful completion of the 90‑day Earning Membership period).
• Leisure Learning: up to £200 towards certain tutored courses (applies to courses paid for in advance).
• Generous holiday provision—time available increases over time.
• Comprehensive pension scheme and life assurance.