Security Officer

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern, 7:00-19:00, 12 hour shifts – average 42 hours per week

Pay: £14.45 per hour

Location: Gloucester Quays, St. Ann Way, Gloucester, GL1 5SH

Reporting to: Operations Manager

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Officer to join our established security team based at Gloucester Quays.

As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

The successful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred.

• Protect the client’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and site‑specific procedures.
• Prevent losses and damage by reporting irregularities; informing offenders of policy and procedures.
• Prevent and escalating incidents in a timely, accurate and appropriate manner to the Control Room, Shift Manager, Operations Manager or Emergency Services as appropriate for serious incidents.
• Operate and monitor site CCTV equipment.
• Complete reports by recording observations, information, occurrences and surveillance activities.
• Maintain the organisation’s stability and reputation by complying with legal requirements.
• Contribute to the team effort by accomplishing related results as needed.
• Act as a first‑line support to customers and visitors to the site, providing a professional and friendly service.
• Understand the needs of our customers, respond accordingly to queries and requests, and take appropriate action.
• Maintain professional conduct at all times.

• Essential: SIA Door Supervisor (DS) Licence.
• Preferred: CCTV SIA Licence.
• Full 5‑year employment history that can be checked.
• Customer service experience and confidence to handle conflict appropriately.
• Flexible to meet the job requirements.
• Excellent communication skills, both written and verbal.
• Smart appearance and be well‑groomed.
• Reliable and punctual.
• High level of enthusiasm and passion.
• Ability to work in a fast‑moving environment.

• Access to a range of nationally recognised courses via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto‑enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment).
• Stream‑access to pay as you earn it.
• Cycle‑to‑Work scheme available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7, including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.
• Free on‑site parking.