Night Concierge

Our Client are looking for an experienced Night Concierge to join their team at a luxury residential estate based in South-East London. Working 4 on 4 off, hours are 7pm - 7am. Salary is £30,000 annually. Duties:
Provide superior customer service to residents and visitors, ensure the smooth day-to-day running of the development, and act as the onsite representative of managing agent Responsible for maintaining a secure, safe, professional and welcoming environment at all times, ensuring that the building reflects the premium standards expected by residents. Work closely with managing agent to ensure operational matters are logged, monitored and followed through effectively.

Acting as the primary point of contact for residents, visitors and contractors Greeting all residents and guests in a courteous and professional manner Managing enquiries in person, by phone and by email in a timely and respectful way Handling complaints calmly and escalating appropriately to managing agent Supporting resident requests relating to access, deliveries, bookings and general building queries Maintaining a smart personal appearance and professional demeanour at all times Monitor CCTV and building access systems Manage access control including fobs, key tags and visitor entry Challenge unknown individuals politely and professionally where appropriate Conduct regular internal and external patrols of communal areas and car park Monitor fire alarm panels and report/escalate faults immediately Follow emergency procedures for fire, flood, power outage or security incidents Maintain accurate incident logs and ensure all events are recorded promptly Escalate urgent risks immediately to managing agent and emergency services where required Ensure the building remains secure during shift handovers Conduct daily visual inspections of all communal areas including lobby, corridors, gym, cinema room, rooftop terrace and car park Identify and log defects, wear and tear, cleaning issues or safety concerns promptly Escalate urgent maintenance issues immediately Monitor cleanliness standards and report where contractor performance falls below expectation Ensure communal areas are tidy, presentable and aligned with premium building standards Check lighting, signage and general condition during patrols Report damage or vandalism without delay Proactively suggest improvements where presentation standards can be enhanced Log all maintenance issues accurately using the building's management system (e.g. Dwellant) Track and follow up on outstanding maintenance requests where appropriate Facilitate contractor access to plant rooms, apartments and communal areas Verify contractor attendance and completion of works where possible Escalate delays or repeated non-attendance to managing agent Maintain clear written handovers between day and night concierge regarding ongoing works Ensure bins are presented for collection in accordance with the collection schedule Return bins promptly following collection Monitor bin areas for cleanliness and misuse Report missed collections immediately Ensure waste areas remain orderly and do not negatively impact resident experience Accurately log all maintenance issues, incidents and resident requests using the building management system Maintain clear and professional written shift handovers Record all contractor attendance and works status Ensure access control updates (fobs/key tags) are properly documented Maintain accurate parcel records and obtain signatures where required Escalate unresolved issues in a timely manner to managing agent