Relief Support Worker - Young ; Bank

Responsibilities

Hours to be worked across a rota covering the hours 8am-10pm, 7 days a week across the team. Rota to be developed upon appointment of all colleagues. This role will partake in a paid on‑call night rota to be shared with all roles in the service.

Within this role, you'll deliver one‑to‑one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You'll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities. Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you'll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

• GCSE/NVQ Level 2 in relevant subjects, or equivalent expertise through CPD training or experience relating to housing, support work, and/or working with young people or adults at risk.
• Ability to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Experience of dealing effectively and proactively with clients in difficult situations where it is not always possible to meet customer needs or wishes.
• Ability to use IT systems, including PCs, mobile phones, digital cameras and PDAs, to gather, store and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• Ability to give accurate and up‑to‑date advice, information and support on a broad range of topics.
• Capability to understand the needs and perceptions of clients, to handle difficult situations sensitively, and to understand the needs of different client groups and individuals, including complex mental health, substance abuse and violent behaviour.
• Knowledge of the principles of psychologically informed environments, trauma‑informed care and strengths‑based support.
• Understanding of, and commitment to, equality, diversity and inclusion.

Information on the role accountabilities and skills required can be found in the job recruitment pack.

Closing date: 3rd July 2026