Independent Living Officer

£14.50 per hour – 35 hours per week (with flexibility to work across four weekdays) (no weekend working)

Location: Gloucester City Centre (Head Office) and four sheltered housing schemes across Gloucester (GL1)

Gloucester Charities Trust is seeking a compassionate, organised and proactive Independent Living Officer to join our Housing Team.

This is an exciting opportunity to work within a small, friendly organisation where you can make a genuine difference to the lives of older people. You will play a key role in supporting residents to live independently, sustain their tenancy, and enjoy a safe and welcoming community environment.

As an Independent Living Officer, you will divide your time between our Gloucester city centre office and regular visits to our four sheltered housing schemes across Gloucester. No two days are the same, and the role offers a rewarding mix of housing management, resident support, tenancy sustainment and community engagement.

• Support older residents to live independently and maintain their tenancies.
• Carry out resident welfare visits and wellbeing checks.
• Complete resident inductions and license-related administration.
• Monitor resident wellbeing and liaise with external agencies, relatives and professionals where appropriate.
• Identify and report maintenance issues, health and safety concerns and property risks.
• Promote resident engagement and encourage participation in activities and community events.
• Assist in resolving neighbour disputes and maintaining harmonious communities.
• Maintain accurate records and ensure compliance with Trust policies and procedures.
• Respond appropriately to emergency alarm calls and resident emergencies when on duty.
• Contribute to the ongoing development of the Trust’s housing services.
• Monitor rent accounts, identify and manage rent arrears, and take appropriate action in accordance with Trust procedures.
• Investigate and address anti-social behaviour, nuisance and license-related issues to maintain a safe and harmonious living environment for residents

We do not provide sponsored employment.

• Has experience working in housing, sheltered housing, retirement living, tenancy support, social care or a related field.
• Can build positive professional relationships with residents, families and agencies.
• Has excellent communication and organisational skills.
• Is confident using IT systems and maintaining accurate records.
• Can work independently and manage a varied workload.
• Demonstrates empathy, professionalism and sound judgement.
• Understands the importance of safeguarding, confidentiality and professional boundaries.
• Shares our commitment to dignity, respect and providing excellent services for older people.
• Essential Information
• 35 hours per week
• Permanent position
• Enhanced DBS check required
• Full, clean driving licence required
• Daily travel between schemes across Gloucester
• Applicants must have the right to work in the UK
• We are unable to provide employment sponsorship

• Has experience working in housing, sheltered housing, retirement living, tenancy support, social care or a related field.
• Can build positive professional relationships with residents, families and agencies.
• Has excellent communication and organisational skills.
• Is confident using IT systems and maintaining accurate records.
• Can work independently and manage a varied workload.
• Demonstrates empathy, professionalism and sound judgement.
• Understands the importance of safeguarding, confidentiality and professional boundaries.
• Shares our commitment to dignity, respect and providing excellent services for older people.

At GCT, We Value Our Employees And Actively Promote a…