Community-Based Energy Adviser

GLOUCESTER, England South-West, United Kingdom

Part Time or Full Time

Closes in 6 days

Community-Based Energy Adviser

Based in Gloucester

Advocating for vulnerable people

Flexible working opportunities available

Full-time or part-time, minimum 3 days per week

Full training given

Severn Wye is seeking compassionate and proactive individuals to advocate and support vulnerable people in their homes and the community, helping them overcome barriers to accessing energy services. The ideal candidates will demonstrate strong interpersonal skills and a non-judgemental approach.

These essential roles are central to our mission, offering compassionate, practical support to individuals across Gloucester and surrounding area. You'll visit people in their homes, provide advice by phone, and engage with the wider community at local events. Your work will make a meaningful impact—helping individuals navigate energy challenges with empathy, clear guidance, and a deep understanding of the support available.

As a Community-based Energy Adviser, you will play a vital role in supporting and advocating for individuals and families—many of whom are vulnerable—helping them resolve energy-related challenges. Working in people’s homes and at community events, you’ll provide practical advice on reducing energy costs, applying to trust funds, managing meter issues, and using smart technology. You’ll guide clients through accessing support, managing debt, and building long-term resilience.

While the role can be emotionally demanding, it is deeply rewarding—you’ll empower people with the knowledge and confidence to take control of their energy use, improve their wellbeing, and make a lasting, positive difference. A DBS check will be needed for the role and Severn Wye will pay for this.

Severn Wye is a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days pro-rata, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more.

We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

Job title

Community-based Energy Adviser

Working hours

Full-time 37hours. Minimum 3 days 22.5 hours

Contract

Reporting to

Senior Community-based Energy Adviser

Location

Home based with travel

1st November 2026

Interview

Thursday, 5th November

Start Date

ASAP

• Provide empathetic, unbiased, and comprehensive support to clients experiencing difficulties with energy services.
• Advocate on behalf of clients with energy suppliers to resolve issues such as billing errors, set up pre-payment plans (non-financial advice), and pursue compensation where appropriate.
• Deliver tailored energy advice to households through home visits and phone consultations, helping clients access relevant funding and support schemes.
• Build and maintain effective working relationships with local partner…