Automotive Service Advisor

Customers may not remember every repair, but they'll remember every experience.

Automotive Service Advisor

Godalming Area | £35,000 - £40,000 Basic Salary | Monday to Friday

An excellent opportunity has arisen for an experienced Automotive Service Advisor to join a well-established independent specialist garage in the Godalming area.

This is a varied role that combines traditional Service Advisor duties with light workshop coordination responsibilities. Working alongside another Service Advisor, you'll help ensure the smooth day-to-day running of the workshop while delivering outstanding customer service.

• Managing customer bookings and service enquiries
• Providing updates to customers throughout the repair process
• Preparing estimates and invoices
• Liaising with technicians and monitoring workshop progress
• Supporting workshop scheduling and workflow management
• Ensuring jobs are completed efficiently and customers receive a first-class experience

This is not a productive workshop controller position, but candidates with some workshop control or workshop coordination experience will be at a distinct advantage.

• Previous experience as an Automotive Service Advisor is essential
• Strong customer service and communication skills
• Organised and able to prioritise a busy workload
• Knowledge of workshop operations and job flow
• Workshop control experience would be beneficial but is not essential
• A positive, team-focused approach

• £35,000 - £40,000 basic salary (depending on experience)
• Monday to Friday working hours only (8:00am - 5:30pm)
• No weekend work
• 20 days holiday plus Bank Holidays
• Friendly and supportive independent specialist environment
• Stable, long-term career opportunity

If you're an experienced Service Advisor looking for a role that offers greater involvement in workshop operations, while maintaining a healthy work-life balance with no weekends, we'd love to hear from you.