Membership Coordinator

Overview

The YMCA Allard Center of Goffstown has an opening for a welcoming and passionate Membership Coordinator as part of our department leadership team.

The Membership Coordinator maintains a supportive, positive atmosphere that welcomes and respects all individuals, promotes the potential of all, and provides a quality experience to the community. As a leader in member engagement, the Membership Coordinator will assist with the oversight of the day-to-day operations and personnel of the Welcome Center. They will create a welcoming environment for members, volunteers and guests at their YMCA branch.

• An Associate’s Degree or higher in communications, business management or recreation management; or an equivalent combination of education and experience
• At least two years of experience working in the customer service or sales field
• Possess strong interpersonal communication and organizational skills
• Able to relate to and work with diverse groups of people in a friendly and consistent manner
• Proficient use of tablets, computers and computer functions including Microsoft Windows and Office; high aptitude for learning new systems

Full-time hours, with some flexibility to meet staffing and coverage needs of the department

Candidate must be available to work weekday afternoons/evenings and one weekend day

• Assist with overseeing the operations of the Welcome Center including supportive functions relevant to serving new and existing members of the YMCA
• Process memberships and program registrations in the organizational software (SGA/Pulse) and support member inquiries
• Assist in onboarding, ongoing training and development of department employees
• Participate in and help lead regular staff meetings with direct reports to assure effective communication with Y staff, to promote support for problem solving, program development, family engagement, etc.
• Manage the staff schedule for the Welcome Center and related areas
• Support membership sales efforts
• Lead results-oriented tours for prospective members and coach Welcome Center Associates on related processes and expected outcomes
• Handles conflict, concerns, member frustrations, and unusual facility situations

This is a full-time, hourly position with an extensive benefit package that includes:

• Pay Range: $16 - $19hr
• Generous paid vacation time (4 weeks paid time off & 6 Holidays – amount of PTO increases with tenure)
• Medical, dental and vision insurance
• Free Family YMCA Membership
• 50% discount on Childcare and Camp services
• Up to 25% discount on Y Programs
• After qualifying, 8% employer contribution to retirement fund
• Training and leadership development
• Access to Y career pathways