Automotive Operations Coordinator

About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees.

Help us reach new heights and receive the respect, rewards and recognition you deserve.

The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.

Operations & Workflow Management Coordinate daily vehicle flow through the reconditioning process.

Track and prioritize work‑in‑process to maximize efficiency.

Execute new vehicle inspections and lead lot walks to identify work.

Ensure services are delivered according to customer requirements and schedules.

Perform quality checks throughout the service process.

Participate in QBRs for designated customers.

Transport vehicles to ensure proper flow in the shop.

Invoicing & Administrative Support Oversee invoicing accuracy, collection, and timeliness

Consolidate work orders and resolve discrepancies

Support order‑to‑cash processes and issue escalation

Maintain accurate operational records

Customer Engagement Serve as a key point of contact for customer communication

Provide status updates and address service concerns

Escalate pricing or service issues appropriately

Identify value‑added solutions to support customer needs

Compliance & Safety Maintain awareness of environmental, safety, and health standards

Support compliance with Dent Wizard policies and procedures

Ensure work areas remain organized and compliant

Team & Culture Support Support onboarding and orientation of new employees at the site Reinforce Dent Wizard's core values and service standards

Participate in field communications and site meetings as needed

Other duties as assigned

Competencies Required Customer focus and service orientation

Organization and planning

Attention to detail

Communication and collaboration

Initiative and accountability

Position Requirements Minimum 2 years of experience in a customer‑facing, service coordination, operations, or support role Experience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are critical

Strong organizational and multitasking skills

Ability to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving.

Physical Requirements Continuous computer use Ability to lift up to 40 lbs occasionally

Frequent standing, walking, bending, and lifting

Drug Policy All applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:$25.00 - $28.00/ Hour Why Dent Wizard:
An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements.

We offer a competitive & comprehensive benefit package…