Licensed Insurance Customer Service Representative

Licensed Insurance Customer Service Representative

Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on‑site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs.

We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated.

Join us if you enjoy working in a supportive and dynamic setting and are passionate about helping others. This position could be an excellent fit for you. Bring your positive energy and commitment to outstanding service to our growing agency!

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Mon‑Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Health Insurance Stipend
• Flexible Schedule
• Licensing Assistance
• Weekly & Monthly Sales Contests
• Appreciation Lunches
• Weekly Team Meetings
• Off‑Site Team Building Events
• Home / Work Life Balance
• Casual Attire

• Client Interaction:
  Assist clients by addressing inquiries, resolving concerns, and providing detailed explanations of their insurance policies.
• Policy Servicing:
  Manage and update customer profiles and documentation, ensuring accuracy and compliance with agency standards.
• Claims Assistance:
  Support clients in the claims process, guiding them through necessary steps, and ensuring timely resolutions.
• Product
  
  Education:
  
  Provide clients with comprehensive information about insurance products and services to support their decision‑making.
• Customer Retention:
  Engage clients proactively to enhance their satisfaction and encourage long‑lasting relationships with the agency.
• Feedback Management:
  Actively collect and report client feedback to improve service offerings and customer experiences.

• Licensing:
  Active Minnesota Property & Casualty License is required.
• Experience:
  
  Background in customer service, preferably in the insurance sector.
• Communication
  
  Skills:
  
  Outstanding verbal and written communication abilities.
• Empathy:
  Strong capability to relate to clients' needs and concerns.
• Problem‑Solving:
  Ability to resolve customer issues promptly and independently.
• Organization:
  Demonstrated organizational skills to manage multiple client interactions.
• Team
  
  Collaboration:
  
  Willingness to work closely with a team to ensure client satisfaction.
• Tech Proficiency:
  Familiar with using CRM software and other office applications.
• Detail‑Oriented:
  Ability to accurately handle and process sensitive information.

At Allstate Insurance - Greg Davis Agency, we are dedicated to providing exceptional insurance solutions tailored to meet our clients' needs. Our professional team fosters a welcoming environment, ensuring every customer feels valued and understood. As part of a leading insurance provider, we prioritize innovative coverage options, integrity, and community engagement. Join us in our mission to protect what matters most with personalized service and expert guidance, paving the way for a secure future for our clients and employees alike.