Technical Support Specialist​/Customer Service

Weare based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.

Job Title :
Technical Support Specialist/Customer Service

Duration : 6 months (high chances of extension)

Position summary:

The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.

Tasks and responsibilities:

• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues

• Web Ordering:
Respond to customer questions; and identify opportunities for system / process enhancements

• Understand SAP’s functionality and be able to maneuver through the system efficiently

• Champion’s process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations

• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:

o Managing offsite inventory

o Planning/managing orders required for production lines

o Placing purchase orders with suppliers

o Perform manual shipping/invoicing transactions within SAP

o Understanding and enforcing software license agreements as well as enforcing legal restrictions.

o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers

• Relationship Management: to build and maintain strong business relationship with all customers

Basic Qualifications:

• High school diploma or GED

• Minimum of 1-2 years of customer service experience in an inbound call center

• 6 months of SAP experience within the past 5 years

• Proficient skills in MS Word, Excel and Outlook

Additional Qualifications:

• BS in Business, or related degree preferred

To get further details or to apply, please contact: