Technical Customer Service Representative

Title:

Technical Customer Service Representative

Location:

Golden Valley, MN | Hybrid Job Type: Contract (6 months) Compensation: $21.00 - $25.00 per hour (W2) Industry: Food & Beverage Manufacturing

Our firm is recruiting on behalf of a leading global food and consumer products organization with a strong reputation for innovation, quality, and scientific excellence. This opportunity is within a specialized laboratory services division that provides food testing, ingredient analysis, nutrition labeling support, and technical consulting services to customers across the food and consumer packaged goods industry. We are seeking a Technical Customer Service Representative who is passionate about delivering exceptional customer experiences while serving as a key liaison between customers and internal technical teams.

This role combines customer support, account management, and technical service coordination, making it ideal for candidates who enjoy relationship building, problem solving, and working in a science-driven environment.

As a Technical Customer Service Representative, you will be responsible for supporting customers throughout the testing lifecycle, ensuring timely communication, issue resolution, and an exceptional customer experience. You will work closely with sales, laboratory operations, sample management, quality teams, analysts, and scientists to coordinate customer requests and support business objectives.

• Respond to customer inquiries via phone and email within established service-level expectations.
• Provide information regarding testing capabilities, project status, analytical results, and result interpretation.
• Serve as the primary point of contact for customer questions, concerns, and escalations.
• Manage customer complaints and facilitate timely resolution with internal stakeholders.
• Troubleshoot portal access, order management, and service-related issues.
• Demonstrate empathy and professionalism when communicating testing limitations, sample concerns, or project updates.
• Generate customer quotes for laboratory testing services.
• Create mock Nutrition Facts Panels using specialized nutrition analysis software.
• Submit requests for retests, reruns, or additional analyses through laboratory information management systems (LIMS).
• Coordinate customer meetings and conference calls as needed.
• Create and maintain customer records within internal systems.
• Monitor customer service dashboards and analyst communications to ensure timely follow-up.
• Track and document testing changes, action items, and customer requests.
• Facilitate delivery of preliminary and final reports to customers.
• Retrieve and provide historical testing data upon request.
• Maintain accurate documentation of customer interactions within CRM systems.
• Support customer data review and quality initiatives.
• Provide regular updates on submission trends, customer inquiries, and service metrics.

• Manage ongoing customer communications to ensure satisfaction and successful service delivery.
• Support strategic customer accounts and specialty projects.
• Develop a strong understanding of the organization's laboratory services and technical capabilities.
• Partner closely with sales and cross‑functional teams to support customer reviews, business initiatives, and growth opportunities.
• Build and maintain strong customer relationships through consistent communication and proactive support.
• Assist with continuous improvement, digital transformation, and marketing‑related initiatives as needed.

• Bachelor's degree required; science‑related disciplines preferred, though candidates from other fields will be considered.
• Minimum of 1 year…