Elective Services Consultant

Elective Services Consultant –
Northwest Eye

Northwest Eye is one of the largest specialty eye care providers in the Midwest with five locations throughout the Twin Cities metro area. Our dynamic environment allows you to work with a variety of patients and practice cutting‑edge eye health technologies.

Do you love speaking with patients and sharing possible surgical options to improve vision? Northwest Eye has an opening for an Elective Services Consultant within our Specialty Center.

Summary

The Elective Services Consultant collaborates with surgeons, clinic staff, and patients to grow the elective service line. The primary responsibility is to educate patients on their elective care options and increase the number of eligible patients who choose services by providing an exceptional patient experience and subject‑matter expertise. Elective services include LASIK, advanced cataract options, and dry eye services. Starting base pay is $50,000‑$54,000 per year with quarterly bonus potential.

• Provide exceptional personal service and attention to patients during their visit to the clinic.
• Talk to patients over the phone and in person about the benefits of our elective services.
• Explain all paperwork, obtain necessary signatures, and collect payment when appropriate with established protocols.
• Explain the procedures and evaluation process in a manner that prepares the patient.
• Support the evaluation process by problem solving and coordinating the visit, including engaging the surgeon or site manager, as necessary.
• Close the visit with the patient and subsequent workflows, including scheduling the surgery and finalizing the pricing.
• Assist patients with pre‑ and post‑operative preparations for a smooth and comfortable surgical experience.

• Perform telephone and one‑on‑one follow‑up with prospective patients.
• Counsel patients on the benefits of elective services and follow established protocols regarding access, cost, and process.
• Use and maintain a daily task‑management system for continuous and accurate follow‑up of potential surgery patients from all sources.
• Assess patient needs, provide financial counseling, track leads, report, and follow up with professional communication.

• Schedule patients for appointments with surgeons for surgery or evaluation.
• Maintain distribution process of patients to surgeons, as established by protocols.
• Document sales notes for each patient in the database system.
• Assist with patient registration, discuss scheduling access, and check‑in as needed.

• Interact effectively with regional team members, managers, surgery technical staff, schedulers, surgeons, and administration to assure quality patient care.
• Maintain a database to track follow‑up calls, emails, and tasks.
• Maintain sales and marketing information and education supplies at clinic sites.
• Fully understand all elective service package details.
• Support staff education on refractive surgery knowledge by participating in in‑services and supporting presentation development.
• Produce reports from tracking software to meet the needs of surgeons and management.
• Support marketing efforts as needed by the organization.
• Contribute to the team effort by accomplishing related results as needed.

• Encourage and participate in new aspects and offerings of our elective services.
• Be open to collaboration with regional team members and flexible with changes.
• Provide ideas and suggestions on how process, flow, and offerings can be constantly improved.
• Other tasks as assigned.

• High school diploma required.
• College coursework preferred.
• Experience in a medical office with extensive patient service experience.
• Experience in ophthalmology or optometry preferred.
• Sales experience preferred.

• Understanding of ophthalmology terms and procedures, including refractive error, cataracts, MGD, and the anatomy of the eye.
• Patient‑care focused approach and ability to interact with patients consistently throughout the day.
• Professional communication skills and ability to educate and support patient decision‑making.
• Able to…