Technical Support Specialist
Listed on 2026-01-01
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IT/Tech
Technical Support, HelpDesk/Support
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Job DescriptionTechnical Support Specialist
Golden Valley, MN, USA, 55422
03/03/2017 to 09/03/2017
Pay rate range: $17.00 - $20.00/hr
First
Shift: 8:00 AM - 4:30 PM
Mid Shift: 10:30 AM - 7:00 PM
The Specialist Tech Support Associate is responsible for providing error-free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through Honeywell products. This position is critical to Honeywell's business growth, and the individual must go above and beyond to differentiate Honeywell from its competitors.
Tasksand Responsibilities:
- High school diploma or GED
- Minimum 2 years of technical experience and/or technical degree
- Minimal call center experience
- Technical or bachelor’s degree preferred
- Electrical degree or experience preferred
- IT knowledge
- HVAC experience
- Experience troubleshooting Internet Service Provider equipment
- Wireless networking experience
- Support experience dealing with customers over the phone and via email, not help desk support
- Supporting the Thermostat group
- Technical aptitude
Contact:
Sandra Taylor,
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