Sales Support Representative - Warranty and Service

Sales Support Representative - Warranty and Service

Join to apply for the Sales Support Representative - Warranty and Service role at Ferguson
. Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, prides itself on best‑in‑class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

With approximately 36,000 associates across 1,700 locations, we offer a community where associates operate with the shared purpose of building something meaningful.

• Handle customer inquiries across phones, email, and chat
• Address and resolve customer complaints
• Setting up service with manufacturers and servicers for appliances
• Follow up with customers after the service is completed to ensure the product is working as it should
• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer‑service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

$20.57 - $32.91

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

We offer a comprehensive benefits package that includes health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additional benefits support the mental, physical and financial well‑being of our associates, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.