Leasing Support Specialist

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2025 FOR THE 11th TIME

Golden Valley, Minnesota (hybrid work option available, must be based locally)

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2025 FOR THE 11th TIME

Golden Valley, Minnesota (hybrid work option available, must be based locally)

Monday - Friday, business hours. Occasional Saturdays.

Hiring Pay Range: $55,000 - $63,000

• Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ().

The Leasing Support Specialist is a dynamic and flexible role designed to provide leasing support across all Bigos communities. Ensures continuity in leasing operations, enhances property performance, and provides superior customer service to team members, prospects, and current residents. The Leasing Support Specialist will be assigned to work on-site to support properties with leasing challenges, prioritizing those not meeting key performance indicators (KPIs) and/or properties with open leasing roles.

Maintains a minimum average sales conversion rate of 40% and contributes to the coaching and execution of company leasing strategies. Champions company objectives in three key areas of people, culture, and performance. Supports our employee‑first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Partners with Inside Sales to drive higher show conversion rates through proactive prospecting and lead management.
• Act as the primary leasing consultant at assigned properties, handling all leasing activities including showing apartments, processing applications, and conducting lease signings.
• Maintain accurate records of prospect interactions and leasing status in CRM.
• Follow up with prospective residents, ensuring a high level of customer service and engagement.
• Assists with executing innovative outreach and promotion efforts to maximize brand exposure, engage interest, and establish professional relationships.
• Demonstrates an understanding of the real estate market, key product differentiators, marketing effectiveness, pricing strategies, and market demands.
• Assists the Marketing team with gathering relevant content (photos, videos, etc.) for social media and branding campaigns.
• Partners with site team management to ensure apartments are consistently maintained in show‑ready condition and that overall curb appeal is upheld.

• Provides exceptional service to prospective and current residents, addressing inquiries and resolving issues promptly.
• Fosters positive relationships with residents to enhance satisfaction and retention.
• Effectively communicates with team management on daily happenings.

• Assists in achieving property occupancy and leasing goals by implementing effective leasing strategies.
• Identifies areas of opportunity to continually increase tour to application conversion.
• Works closely with the Sr. Sales Manager to identify and address performance issues at assigned properties.
• Contributes to the implementation of focus and marketing plans to improve performance.
• Participates in scheduled focus and pricing calls to support leasing and pricing strategies.

• Be prepared to travel to different properties within the company to provide leasing support as needed.
• Demonstrates flexibility to work weekends or evenings as needed to support leasing…