Colorado Mills - Team Member

Position: Colorado Mills 16 - Team Member-$18.00/hr

Colorado Mills 16 – Team Member – $17.00/hr at Regal

Overview

The Team Member position is classified as variable hour, part‑time fixed, part‑time regular or full‑time hourly. Primary responsibilities include ensuring guests receive exceptional service while scheduled in the Box Office, Concession Stand, or as an Usher. Team Members represent Regal consistently with our mission statement and policies.

Core Responsibilities

• Regular and consistent attendance
• Handling emergency situations when called upon
• Perform general cleaning duties
• Comply with the company dress code

Essential Duties by Role Box Office

• Operate the POS system and manage cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell/suggest Premium Viewing Experience (3D, RPX, IMAX).
• Promote the Regal Crown Club program.
• Sell tickets in compliance with the MPAA rating system and company policy.
• Respond to phone calls and guest inquiries in accordance with our guest‑service philosophy.

Concession

• Operate the POS system and maintain accuracy of cash drawer and payment methods, including inventory of concession stock.
• Promote the Regal Crown Club program.
• Operate, prepare, and clean all concession equipment.
• Upsell/suggest products.
• Comply with all local, state, and federal food‑safety laws.
• Adhere to all federal and state laws regarding breaks and meal periods.
• Maintain required alcohol certification and training where applicable.
• When working with alcohol, ensure legal age and compliance with state/local laws.
• Complete training materials covering sexual harassment and discrimination.

Usher

• Tear tickets, collect and deposit stubs, and direct patrons to their auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats.
• Enforce the MPAA rating system.
• Conduct in‑theatre inspections to monitor picture/sound quality and security.
• Report problems or discrepancies to management immediately.
• Assist with in‑auditorium concession auxiliary sales as directed.
• Clean auditoriums and maintain restrooms, lobby, hallways, and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with all opening and closing duties as assigned.

Pay

$17.00/hr

Benefits

Free movie passes and discounted concessions at any Regal location. Eligible for the 401(k) retirement plan with company match after 21 years of age and six months of service.

Qualifications

Ability to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education / Experience

Completion of the cast certification program as a cast member and as a box office cashier or progress toward completion is required.

Language Ability

Good public speaking, effective listening, and clear, direct communication.

Math Ability

Accurate and speedy calculations, with the ability to identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data, evaluate alternatives, and reach evidence‑based conclusions; perform actions beyond what is called for; work under pressure.

Personal Skills

Excellent communication with customers, co‑workers, and management. Ability to set goals, budget time, and prioritize to achieve objectives.

Physical Demands

Stand, walk, sit, use hands, reach, talk, hear frequently. Occasionally climb, balance, stoop, kneel, crouch, crawl. Lift up to 60 pounds. Vision requirements include close, distance, peripheral, depth perception, and focus adjustment.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Management and Manufacturing

Industry

Entertainment Providers

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