Guest Services Supervisor

Join to apply for the Guest Services Supervisor role at Stonebridge located in Golden, Colorado.

Location:

Golden, Colorado.

The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff, ensuring that guests are serviced in a professional and competent manner.

• Work with Guest Services Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding maintenance requests from guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests; possesses complete knowledge of the software system.
• Assists with reservations, check‑in and check‑out of guests.
• Knows how and where to post all charges.
• Handles checks and credit cards received from guests for payment of hotel charges.
• Is familiar with all room rates.
• Assists the Guest Service Manager with special requests, group blocking and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods.
• Maintains high standards of personal appearance and grooming, including compliance with the dress code.
• Performs any other duties as requested by supervisor.

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to internal and external customers.
• Solicits customer feedback to improve service.

• Asks for and offers help when needed.
• Includes appropriate people in decision‑making.

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow‑up.

Bachelor's degree (B.A.) from a four‑year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions; knowledge of Outlook, Word and Excel.

Position will supervise front desk staff, in conjunction with the Guest Service Manager.

• Indoor work environment.
• Minimal to moderate noise levels consistent with hotel environment.

• Stand more than two‑thirds of the time.
• Walk more than two‑thirds of the time.
• Sit less than one‑third of the time.
• Lift up to ten pounds.
• Push or pull up to ten pounds.

Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

This position will no longer be available 30 days from: 2025‑12‑19.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.