Local Help Desk Support

We are 360 IT Professionals Inc., a staffing specialist working directly with all US States and Local and Commercial clients. We deliver high-performance results in IT Services, Mobile development, Web development, and Cloud computing.

The successful candidate will have the following qualifications:

• A+
• Active Directory
• Adobe Acrobat
• Communication skills both verbal and written
• Java
• JD Edwards Enterprise One (ERP)
• Learning ability
• Mac OS
• Microsoft Office
• Windows 10
• Windows 9x/2000/XP/NT/Vista/7

The candidate will provide remote support (phone) to users in a Windows-based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed.

Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Job duties may include direct, in-person support when users come to the Service Desk (walk-up service).

The candidate requires excellent customer service skills in person, over the phone, and via email.

The candidate will provide support to end users on a variety of issues, identify, research, and resolve technical problems, and respond to telephone calls, email, and personnel requests for technical support.

The candidate may require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

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