Technical Support Specialist

Job Details:

Job Location:

Golden, CO 80401, Position Type:
Full Time, Salary Range: $29.80 - $41.72 Hourly, Accepting Applications from to 9/28/2026 - 10/07/2026

Position:
Technical Support Specialist

Reports To:

Information Technology Manager

FLSA Status:
Non-Exempt

Connecting Lives, Surpassing Expectations

Compassion, Professionalism, Integrity, Respect, Unity, Accountability, Adaptability

This position is responsible for ensuring the availability and reliability of mission-critical systems used by the Jefferson County Communications Center Authority (Jeffcom). Primary responsibilities include providing resolutions to help tickets and technical service requests. Technologies supported include but are not limited to the computer automated dispatch system, recording system, telephony, software, and hardware. This is a customer service-oriented position which interacts directly with communications personnel, public safety agencies, and stakeholders.

Works under the general supervision of the Information Technology Manager.

None.

• Review, resolve, and document assigned Help Desk tickets in a timely manner.
• Troubleshoot technical problems, document anomalies and review error logs. Work with appropriate vendors on the resolution and prevention of issues. If resolution left unsolved, elevate issue to the next tier.
• Participate in system maintenance, upgrades and activations.
• Install, make changes and repair computer hardware and software.
• Provide solutions and advice on technical issues.
• Participate in an on-call schedule rotation providing after hours support as needed.
• Work with other technical service personnel and outside vendors to maintain CAD-connected services, including Mobile Data Terminals (MDT's).
• Perform other technology-related duties as needed or directed.
• Maintain professional and effective written and verbal communication skills at all times.
• Consistently provide excellent customer service to all citizens, emergency responders, member and user agencies, vendors, and co-workers.
• Must maintain confidentiality at all times for our citizens, emergency responders, and employees, including Protected Health Information(“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.
• Promote a positive, professional image of Jeffcom at all times.
• Participate in public education events as scheduled.
• Complete job-related trainings and continuing education to maintain and expand skills and knowledge as assigned and required.
• Perform multiple tasks simultaneously while remaining detail oriented.
• Investigate and analyze information/data and draw accurate conclusions.
• Remain calm and effective during emergencies, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately.
• Maintain regular, predictable, and punctual attendance.
• Work in excess of 40 hours in a work week, as required, including evenings, holidays, and weekends, including being on call, as-needed, and promptly handle urgent calls for service regarding system problems and outages during off-duty hours.
• Work cooperatively with vendors, emergency responders, member and user agencies, and co-workers.
• Perform any additional duties as assigned.

• High school diploma or equivalent is required. Associate's degree or equivalent in an information technology-related field from an accredited college or university is preferred.
• Prior experience in a Public Safety operations…