Associate IT Systems Analyst

Xcel Energy(NASDAQ:XEL) is a leading energy provider and Fortune 500company,dedicated toserving millionsofelectricity andnaturalgascustomersacross eight states:

Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.

We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy.

Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

The Associate Systems Analyst supports the reliability and accuracy of IT solution operations. They provide tactical design solutions and process automation, as well as escalated support to help restore services. They are involved in QA activities, and ensure changes are deployed with sound documentation. They ensure processes within their assigned solutions are compliant and have proper controls. They will monitor or analyze output from monitors to assess and address system risks.

They support development of new technical solutions and/or integration points as needed.

• Operations:
  Execute regular defined operational processes to ensure accuracy and integrity of data, system processing, and reports. Document and report system performance deficiencies and risks. Propose technical system changes to improve operational performance.
• Analysis:
  Assist with the analysis, solution design and prioritization of business technical needs including the participation on technical projects or efforts. Analyze system data to ensure functionality is sound. Perform or assist with QA activities. Participate in aspects of solution design and support defect management through application of problem solving skills and design proposals. Create technical requirements if/as needed.
• Relationship Management:
  Work with IT teams and customers during testing activities, and through change deployment. Perform or assist with user acceptance testing for releases of software enhancements.
• Subject Matter Expertise. Achieve and maintain a high level of expertise in supported systems.

• Two years of related functional experience.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Strong business process design and operation skills.
• Demonstrated strong technical acumen.
• Demonstrated ability to translate technical points to non-technical.
• Proven ability to creatively problem solve issues.
• Demonstrated ability to learn and apply knowledge of new tools and systems.
• Experience and understanding of core IT.
• Service Management functions, such as Change Management and Incident Management.

• Power System Center experience.
• Integrated Energy Management experience.
• CIP experience.
• SNOW experience.
• XA-21 experience.
• Windows and Linux OS experience.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.