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Service Manager
Job in
Golden, Jefferson County, Colorado, 80401, USA
Listed on 2026-10-17
Listing for:
Cycles Worldwide, LLC
Full Time
position Listed on 2026-10-17
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
Key Result Areas- CSI and Customer Retention and Experience
- Service Technician Production and Profitability
- Service Drive Efficiency and Follow-up
- Employee Satisfaction and Retention
- Ensure smooth and profitable operation of service department.
- Be able to effectively manage both people and processes.
- Managing the front-end Service Advisor staff.
- Manage proactive follow up with current and previous customers.
- Oversee proper dispatching of work to service technicians.
- Monitor, interpret and evaluate reporting for technician productivity.
- Provide oversight to Service Advisors on their performance in key metrics.
- Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
- Lead continuous improvement efforts that support annual goals for service and cost control.
- Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
Job Requirements
- 5+ years of experience as a Service Manager in high-volume shop.
- Possess sound judgment and decision-making abilities.
Benefits - Paid training.
- 401k (subject to completion of the introductory period and other eligibility requirements).
- Medical, dental, and vision insurance.
- Short- and long-term disability.
- Accident, critical illness, and cancer insurance.
- Voluntary term life insurance.
- Flexible spending account access.
- Legal shield and identity theft shield.
- Employee assistance program.
- Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment).
- Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
- Paid holidays (based on dealership’s observed holiday policy).
- Opportunities for advancement.
- All subject to eligibility requirements of the applicable benefit plan.
Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.
- Riverside Harley-Davidson (Riverside, CA) #1 in California & the World
- Jet City Harley-Davidson (Renton, WA) #1 in Pacific NW
- Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona
- Summit Harley-Davidson (Lindon, UT) #1 in Utah!
- Avalanche Harley-Davidson (Golden, CO)#1 in Colorado
- Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas
- Atlanta Harley-Davidson (Lithia Springs, GA) Fastest Growing!
- The Woodlands Harley-Davidson (The Woodlands, TX) Welcome to the Family!
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