Monitoring Station - Supervisor

Position: Central Monitoring Station - Supervisor

Posting Title

Central Monitoring Station - Supervisor

Location

CO - Golden

Position Type

Regular

Hours Per Week

40

Working at NREL

NREL is located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for energy systems research and development.

Join NREL, where world-class scientists, engineers, and experts are accelerating energy innovation through breakthrough research and systems integration. From our mission to our collaborative culture, NREL stands out in the research community for its commitment to an affordable and secure energy future. Spanning foundational science to applied systems engineering and analysis, we focus on solving complex challenges to deliver advanced, secure, reliable, and cost-effective energy solutions.

Our work helps strengthen U.S. industries, support job creation, and promote national economic growth.

At NREL, you’ll find a mission-driven environment supported by state-of-the-art facilities, multidisciplinary research teams, and strong collaborations with industry, academia, and other national laboratories. We offer robust professional development opportunities, and a competitive benefits package designed to support your career and well-being.

Job Description

The Supervisor of the Central Monitoring Station at NREL will lead Emergency Communication Specialists (ECS) and provide oversight of Protective Force Security Officers as needed or directed. Primary duties include managing CMS operations to ensure the safety and security of NREL’s workers, visitors, facilities, and environment, while fostering a positive and professional culture. The role serves as a conduit of information between emergency response efforts and the NREL community and supports special projects or program assistance as assigned.

Key Responsibilities Central Monitoring Station (CMS) Operations Supervision

• Manage daily CMS operations, ensuring continuous and accurate monitoring of fire/life safety alarms, security systems, surveillance systems, and emergency communications.
• Supervise ECS personnel to ensure prompt response to emergencies, adherence to monitoring protocols, accurate incident notifications, and shift reporting compliance.
• Oversee proper handling of service requests—including emergency and non-emergency calls—and ensure escalation processes are timely and effective.
• Provide operational and technical support for testing and validating CMS systems (e.g., ACM, CCTV, access control, and radios).

Protective Force Security Officer Supervision

• Provide direct oversight of Protective Force personnel, including post coverage and operational compliance, as collateral duties when authorized or directed.
• Assign, monitor, and document duties like facility patrols, safety escorts, access control, incident response, and key services, as needed.
• Conduct periodic field observations and provide feedback to improve officer effectiveness.
• Support scheduling, shift coverage management, and personnel recognition efforts.

Incident Response and Emergency Operations

• Act as the onsite lead during emergencies for both CMS and Protective Force teams, ensuring coordinated response with internal and external stakeholders.
• Conduct incident assessments, document findings, and issue timely notifications to DOE representatives, NREL leadership, and other stakeholders.
• Manage after-action reviews and implement improvements to emergency response protocols where necessary.

Safety and Security Oversight

• Promote NREL’s safety culture, ensuring all personnel adhere to policies and exercising stop-work authority when necessary.
• Coordinate access control measures for visitors, contractors, and personnel outside typical operating hours.
• Ensure documentation of patrol checks, system validations, and compliance with DOE security standards.

Training and Development

• Ensure CMS and Protective Force personnel complete mandatory training (e.g., annual certifications, drills, refreshers).
• Supervise cross-team exercises to align security operations and emergency response between teams.
• Provide onboarding support for new personnel tailored to CMS and Protective Force requirements.

Scheduling and Operational Management

• Coordi…