Emergency Communications Specialist

Posting Title Emergency Communications Specialist

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Location CO - Golden

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Position Type Regular

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Hours Per Week 40

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Working at NREL The National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for energy systems research and development.

Join the National Renewable Energy Laboratory (NREL), where world-class scientists, engineers, and experts are accelerating energy innovation through breakthrough research and systems integration. From our mission to our collaborative culture, NREL stands out in the research community for its commitment to an affordable and secure energy future. Spanning foundational science to applied systems engineering and analysis, we focus on solving complex challenges to deliver advanced, secure, reliable, and cost-effective energy solutions.

Our work helps strengthen U.S. industries, support job creation, and promote national economic growth.

At NREL, you’ll find a mission-driven environment supported by state-of-the-art facilities, multidisciplinary research teams, and strong collaborations with industry, academia, and other national laboratories. We offer robust professional development opportunities, and a competitive benefits package designed to support your career and well-being.

Learn about NREL’s critical objectives: NREL's Mission and Vision.

Job Description

NREL currently has an opening for an Emergency Communication Specialists (ECS) position on the Emergency Management team. The ECS plays a crucial role in ensuring the safety and security of NREL, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NREL community.

The ECS is responsible for operating NREL's Central Monitoring Station (CMS), which includes serving as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus and local leased facilities. Key responsibilities include monitoring fire and life safety alarms, determining appropriate levels of emergency and non-emergency response, contacting 911 when necessary, dispatching internal responders, monitoring security and surveillance systems, maintaining detailed logs, and generating reports.

The successful candidate will be a good communicator, problem-solver, and provide excellent customer service.

The CMS is responsible for providing 24/7, 365 support for emergency response with ECSs working on three shifts:

• Shift 1: 2300 - 0730
• Shift 2: 0700 - 1530
• Shift 3: 1500 - 2330

Primary Duties and Responsibilities

Emergency Response: Receive emergency calls and alarms, dispatch, and determine the appropriate response and resources promptly. Maintain accurate dispatch logs and produce detailed, fact-based reports. Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises. Maintain current knowledge and understanding of updated standard operating procedures and training materials related to the CMS.

Provide CMS training for all LP personnel.

Customer Service: Interact with NREL staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations.

Collaboration: Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions. Work corroboratively with internal responders and external first responders.

Security System Operations
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Operate and monitor the site security system, including access control systems, fire/life safety alarms, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities. Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested.

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Basic Qualifications High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years…