Personnel Assistant

Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity)

The Logistics Company

Requisition Code: 25-SEY AF-007

Open Date: 12/12/2025

Status: Open

Work Location: Seymour Johnson AFB

The Person nel Assistant I will support the  Section of MaD. The position performs a variety of tasks including, but not limited to clerical type duties. The work is under general supervision of higher-level personnel in preparation of various tasks involving Common Access Card (CAC), the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-time Automated Personnel Identification System (RAPIDS). The Person nel Assistant I is expected to always exercise discretion and tact;

limited judgment may be necessary  assistant may be required to operate general office equipment such as: computer, copier, CAC card machine, printers, etc.

• Establishes/Maintains required forms, records, and files.
• Makes appropriate additions, revisions, and/or edits to records and files.
• Ensures requirements for "For Official Use Only" materials are properly followed, received, and secured in accordance with Army Regulations.
• Provides service to walk-in customers, without access to Personnel Records Display (PRDA) to screen, review and audit their personal military personnel record.
• Forwards new ARMS documents to AFPC for scanning; accounts, reviews and assists customers to resolve any discrepancies in ARMS.
• Manages the awards and decorations programs; provides general guidance on awards and decorations; processes award recommendations; resolves all awards and decorations email, walk-in and phone requests.
• Receives and answers routine and complex telephone and electronic mail inquiries or refers to appropriate staff member.
• Uses good judgment and tact to answer recurring questions and resolve clerical and/or administrative problems.
• Provides data input, information retrieval, and manipulation services to service members deploying/redeploying.
• Researches and reviews personnel records for mistakes or gaps and rectifies changes.
• Researches and/or provides factual information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements, to provide explanations of actions taken or recommended.
• Ensures that regulatory requirements related to a specific action are met.
• Uses Real-Time Automated Personnel Identification System (RAPIDS) and Defense Enrollment Eligibility Reporting (DEERS) system to provide excellent customer service.
• Uses administrative and clerical skills to maneuver and process through various software systems to complete tasks.
• Always maintains professionalism and provides outstanding customer service to each service member or client.
• Must comply with all OSHA regulatory requirements.

• Must be able to devise steps necessary to complete tasks.
• Ability to prioritize work, complete multiple tasks, and work under deadlines.
• Excellent personal communication skills.
• Performs other duties as assigned.

No direct supervisory responsibilities.

• High School education or equivalent.
• College degree and military background is a plus.
• Must be able to pass a National Criminal Background Check and obtain a Common Access Card.
• Working knowledge of objectives, processes, and procedures of military personnel management to include automation functions in the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS).
• Must have proficient computer skills and experience in using Microsoft Office.
• Must be able to effectively communicate with employees within the office, personnel in other offices and military personnel to clarify, obtain or provide information.
• Ability to relate to and work with people.
• Excellent judgment and interpersonal skills.
• Knowledge of principles and processes for providing customer and personal services (i.e., meeting quality standards for services and evaluation of customer satisfaction).
• Knowledge of principles and processes of personnel information systems.
• Knowledge of Common Access Card (CAC) procedures and regulations.
• Knowledge of Airforce rank structure and military unit relationships.
• Knowledge of mobilization/demobilization operations IAW FORSCOM Regulation 500-3-1 through 500-3-5.
• Ability to monitor/assess performance of self and organizations to make improvements or task corrective action.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to speak, read, write, and understand English.

• Ability to obtain access and be proficient in one or more automated systems to accomplish tasks as required by mission requirements, such as DEERS, RAPIDS.
• Must be able to obtain and maintain CAC Card access and network access.
• Must be able to sit for long…