Guest Services Associate

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We provide the best in hospitality to our employees and our guests. We offer seasonal work and full‑time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people‑kind of person, then we want you for this position.

These are 8‑hour shifts that range from 7 am–3 pm, 3 pm–11 pm, and 11 pm–7 am.

• Ensure that all guests are treated efficiently and courteously and that all standards are applied by all staff members.
• Address all guest concerns and ensure follow‑up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and service levels of the bell staff to ensure that arrival, departures and all other guest contacts are conducted in an efficient and friendly manner.

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Medical, Dental, and Vision options for full‑time employees.
• Paid time off and 401(k) for full‑time employees.
• All employees get discounts on hotels across the country. Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for you and a referred associate.
• Daily Pay: access to your already earned wages before payday.
• Opportunities for upward mobility and growth within the company.

• Entry level

• Part‑time

• Other

• Hospitality

Referrals increase your chances of interviewing at ZMC Hotels by 2x.

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