Auto Customer Service Reps

306 N Oak Forest Rd., Goldsboro, NC 27534

Classic Chrysler Jeep Dodge Ram Fiat is looking for a driven and experienced Service Managerto lead our state-of-the-art Service Center. This is a high-impact leadership role where youll oversee daily operations, drive efficiency, and ensure an exceptional customer experience.

Were seeking a strong, organized leader with a proven track record in service management, a passion for developing high-performing teams, and the ability to foster a positive, customer-focused workplace. If you're motivated to grow with a dealership that values excellence and teamwork, apply today and become a key part of our success!

At Classic CJDR Fiat, we believe your workplace should value your time and your talent. Our family-owned dealership provides a team-first environment where effort is recognized and success is rewarded.

Benefits:

• $110,000 - $170,000+ a year
• Medical, Dental, Vision, and Life Insurance
• Short and Long-term Disability Insurance
• 401(k) Plan with Company Match
• Flexible Spending Account
• Paid time off
• Employee discounts
• Advancement within the group

Key Responsibilities:

• Manage daily operations of the service department
• Supervise and coach service advisors and technicians
• Ensure top-tier customer satisfaction and handle escalated concerns
• Monitor department performance (sales, gross profit, productivity, CSI scores)
• Work closely with Parts and Sales departments to meet internal service needs
• Enforce safety and compliance standards
• Implement continuous improvements and hit performance goals

Qualifications/Requirements:

• Service Management experience at a franchise dealership required
• Lead by example and bring out the best in your team
• Know how to balance efficiency with quality and customer care
• Understand flat rate systems, workflow management, and technician motivation
• Are confident with DMS tools (CDK, Reynolds, etc.) and OEM platforms
• Communicate clearly and handle challenges with a calm, solutions-first mindset
• Valid drivers license and have and maintain an acceptable, safe driving record
• Must pass pre-employment screening

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Required

Preferred

Job Industries

• Customer Service